The Sullivan Sound Investment Guarantee
Sullivan Violins guarantees excellence in all aspects of your instrument selection and purchasing process – from home trials to trade-ins and everything in between.
Home Trials Made Easy
We understand that players need time to explore an instrument or bow, which is why our Sound Investment Guarantee includes a free 10-day home trial. Whether you’ve found your instrument through our web services or got personalized recommendations from the experts in our showroom, we’ll set-up and fine-tune your trial instrument to ensure peak performance and quality sound.
You can select up to three instruments or bows for a home trial, giving you the opportunity to learn how the instrument responds to different musical styles or techniques, hear the instrument in settings with varying acoustic properties, and get valuable input from others invested in your musical journey.
Shipping Instruments for Trial
We love when folks can pick up their trial instruments from our store, but we understand that’s not a possibility for everyone. Because of this, we ship trial instruments and bows anywhere in the continental United States for a simple flat shipping cost. Just fill out the form to get your trial process started. If we have any questions, someone will reach out to confirm the details of your trial, including instrument and/or bow selection and shipment timing.
Most trials ship within 1 to 2 business days of receipt of request. However, we may delay shipment to avoid instruments being left in a warehouse over the weekend if the weather conditions are likely to be extremely hot or cold.
Our payment arrangement is simple – we pay for shipping to you, you pay for return shipping up front. We will include a return FedEx Ground label(s) when we send your trial items.
We will request credit card information for security purposes and to process the return shipping fee. We may also request to pre-authorize the credit card for the full value of one of the instruments in your trial shipment.
Trial Shipping Rates (Return Shipping Only)
Returning Your Trial Instruments
Your 10 day trial period begins upon your receipt of the instrument. At the end of the trial, you can use the original packing materials and the return labels to send us any of the instruments, bows, or cases you have decided not to keep. You can also use this opportunity to ship us a trade-in instrument. Please contact us for pre-approval prior to shipping a potential trade-in instrument originally purchased from a shop other than Sullivan Violins.
If you decide to purchase a trial instrument or bow and do not use an included return label, the shipping charge will be credited back to you via your final purchase invoice. Instruments not returned to Sullivan Violins within 14 days of customer receipt will be charged to the credit card on file unless the trial has been expressly extended in writing by Sullivan Violins.
Our Trade-in Guarantee
Purchasing a quality instrument or bow is an investment in your musical future because you are investing in something that will retain its value over time. For this reason, we back our sales with a 100% trade back policy for any Sullivan Violins instrument or wood bow and a 50% trade-in allowance for carbon fiber bows. Cases are also included in our Sound Investment Guarantee, with all cases purchased new accepted at 50% of the original cost if in good condition upon trade-in. Our trade-in guarantee lets you exchange your existing instrument or bow for another instrument of equal or greater value, making it easy to trade up in a stepwise manner in terms of size, instrument or bow quality, and tonal expression.
If you’re looking to trade-in an instrument, it must be in the same condition as when originally sold by Sullivan Violins. Normal wear and tear (such as wear to bow hair, strings, fingerboard, bridge, pegs, minor scratches, and open seams) are acceptable. Moderate to major damage, such as cracks, broken edges or corners, etc., may void the trade guarantee or result in a reduction of the value at the sole judgement of Sullivan Violins. There is a limit of one trade-in outfit (instrument, bow, or case) per subsequent instrument purchase.
Have a trade-in not purchased from Sullivan Violins? Bring it in. Based on our inspection, we can often offer a substantial discount on a Sullivan instrument purchase with a trade-in allowance.
Assessment Fees for Trade-Ins
A service fee for instrument assessment on all potential trade-ins will be applied as follows:
- Violins: $75.00
- Violas: $75.00
- Cellos: $115.00
- Bows: The cost of any necessary repairs will be deducted
- Violin or Viola Rehair: $50
- Cello Rehair: $54
- New tip: $110-170
- New wrap: $40-85
- Outfits Under $500: If in good repair, a maximum deduction of $50
Purchasing an instrument is a sound investment that will, with proper care, maintain its value over time. Our Sound Investment Guarantee offers affordable financing options and even allows you to trade-in an instrument or bow previously purchased from Sullivan Violins and apply the credit towards an instrument upgrade.
Any instrument purchased from Sullivan Violins, whether online or in our shop, is part of our Sound Investment Guarantee. This allows you to purchase with confidence; if you are not completely satisfied with any merchandise you receive, please contact us for immediate exchange, refund, or credit. Returns must be in original condition and packaging – any returns received within 30 days will be honored with a full refund.
Please note: because returns must be in original condition, we cannot accept string returns once they have been installed on an instrument.
If for some reason you receive a defective product, we will ship a replacement free of charge.