Return Policy

Purchase with confidence:

Any instrument purchased from Sullivan Violins, whether on-line or in our shop, comes with our guarantee and 100% trade back guarantee.

If you are not completely satisfied with any merchandise you receive, please contact us for an immediate exchange, refund, or credit.

Any returns received within 30 days, will be honored with a full refund. Returns must be in original condition and packaging. Shipping charges are not refundable.

If a product is defective we will ship a replacement free of charge.

We cannot accept string returns once they have been installed on an instrument.

Questions? Contact us for more details at (585) 325-7250.